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Returns & Exchange

How to Cancel my order

Don't miss out on your promotion. Contact our customer service to confirm your order and specify the code you forgot, our team will be more than happy to assist you. You will benefit from a discount, a voucher or a promo code. You have until midnight

How can I return an item?

You can return your order 30 days after you've received it. Beyond this timeframe, we won't be able to accept the return. You will need to return your order in its original packaging. If the product has been overly used, we may apply a deduction on t

My product is damaged / defective, how do I return it?

In the unlikely event that the item is defective or damaged, contact us as soon as possible. In order to replace or refund the item, we will need:. Once all the information has been received, our support staff will provide you with additional instruc

How long does it take for my exchange or return to be processed?

Once the parcel is received at our premises, our team will take up to 14 business days for processing. You will receive an email notification when the exchange order has been prepared or when the refund has been processed.