How to Cancel my orderUpdated 2 years ago

I forgot my promo code when placing my order, what should I do?

Don't miss out on your promotion. Contact our customer service to confirm your order and specify the code you forgot, our team will be more than happy to assist you. You will benefit from a discount, a voucher or a promo code.

I've changed my mind.

You have until midnight Paris time (where our team is based) after placing your order to request a cancellation. This request must be sent directly to our customer service.

Beyond this timeframe, no cancellations can be accepted as the order will be in process.

You can still return the order to us within 30 days after receipt if you still wish to get a refund.